Duties and Responsibilities:
• Deal with the customers via emails, over the phone, or face to face
• Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
• Respond to the problems of the customer promptly
• Look after the customer accounts and update their transaction status
• Draft the necessary documents, letter or statements, as required by the customer
• Maintain records of interactions with the customers in an orderly manner
• Coordinate with the internal department to find solutions and resolve matters
• Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.
Qualifications Required for Getting into Client Servicing
• High school diploma or degree and a bachelor's degree or something equivalent
• Knowledge of customer services ethics, principles and procedures
• Proficiency in administrative and documentation procedures
Interested candidates,Plz Inbox to firstname.lastname@example.org & Also mention Job ID in Subject line or visit http://trueviewhr.com